Refund Policy

Last updated: 17 May 2026

This Refund Policy explains how refunds work for Review Scout. The service is provided by Review Scout Ltd, a company registered in England and Wales (company number 17219152), with its registered office at 190 Nidd Road East, Sheffield, S9 3BG, United Kingdom.

1. Free Trial

We offer a 7-day free trial of our service. During the trial:

• No payment is collected from your card
• You may cancel at any point before the trial ends without charge
• If you do not cancel, your subscription will convert automatically to a paid plan at £19.99 per restaurant per month at the end of the trial

If you cancel during the trial period, you will not be charged. We will send a reminder email before your trial ends.

2. Subscription Billing

After the trial period:

• Subscriptions are billed monthly in advance
• The first paid charge takes place on the day after your trial ends
• Subsequent charges occur on the same date each month
• All amounts are inclusive of VAT where applicable

3. Cancellation

You may cancel your subscription at any time:

• Through your account dashboard, or
• By emailing [email protected]

When you cancel:

• Your subscription will not renew at the next billing date
• You will retain access to the service until the end of your current billing period
• No refund will be issued for the unused portion of the current billing period except as set out in section 4 below or as required by law

4. Refunds

As a general policy, Review Scout subscriptions are non-refundable once a payment has been collected. This is standard practice for monthly software subscriptions where the service for that billing period has already been made available to you.

However, we will consider refunds in the following circumstances:

Service failure on our part. If, due to a fault on our end, you have not received the core service (for example, your QR codes were not delivered within 7 days of subscription start despite repeated attempts to contact us), we will issue a full refund for the affected period.

Accidental duplicate charges. If you have been charged more than once for the same billing period due to an error, we will refund the duplicate charge in full.

Cancellation immediately after auto-renewal. If your subscription auto-renewed and you contact us within 48 hours of the renewal charge requesting cancellation, we will, at our discretion, issue a full refund for the renewed period — provided the service has not been actively used in that renewed period.

We reserve the right to assess refund requests on a case-by-case basis. Refunds outside the circumstances listed above will only be granted at our discretion or where required by law.

5. How to Request a Refund

To request a refund, email [email protected] with:

• The email address associated with your Review Scout account
• The name of your restaurant
• The date of the charge you are querying
• A brief explanation of the reason for your request

We aim to respond to refund requests within 3 business days.

6. Refund Processing

Approved refunds are issued to the original payment method used to make the purchase. Refunds typically appear in your account within 5–10 business days of approval, depending on your bank or card issuer's processing time.

7. Your Statutory Rights

Nothing in this Refund Policy limits your statutory rights under UK consumer protection law, including:

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Rights Act 2015
• Any other applicable consumer protection legislation

By starting your free trial and using the service, you acknowledge that the service is supplied to you immediately. If you are a consumer (rather than a business customer), you may have a 14-day right to cancel a digital services contract under the 2013 Regulations; however, by accessing and using the paid service before the end of that 14-day period, you accept that you may lose this right of cancellation under those Regulations to the extent the service has already been performed.

Most Review Scout customers are businesses (restaurants), and these consumer rights generally do not apply to business-to-business agreements.

8. Contact

For all refund requests or questions about this Refund Policy: